PRIVACY POLICY

The Chatty Goat LLC Last updated: May 12, 2026

The Chatty Goat LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit thechattygoat.com or place an order with us, how we use it, and the choices you have. By using our website, you agree to the practices described in this Policy.

If you have questions, please reach out to us at thechattygoat@gmail.com.

1. Who We Are

The Chatty Goat LLC is a small family homestead business in Michigan. We sell handmade goat milk soaps, lotions, sheep tallow balms, lip balms, apparel, and related goods. Our website is hosted on the Wix platform, which means certain data collection and processing is performed by Wix on our behalf.

Contact:

Email: thechattygoat@gmail.com
Mailing Address: P.O. Box [BOX NUMBER], Brooklyn, MI 49230
Website: thechattygoat.com

2. Information We Collect

We collect only the information needed to run our shop, fulfill your orders, and communicate with you.

Specifically:

Information You Give Us Directly

Order information: name, shipping address, billing address, email address, phone number (if provided), and the products ordered.
Payment information: payment is processed securely through Wix Payments and/or third-party processors (e.g., Stripe, PayPal). We do not store your full credit or debit card number on our servers.
Account information: if you create a customer account, your login email and any details you choose to add.
Newsletter signup: your email address and your consent to receive marketing communications.
Contact form messages: your name, email, and the contents of your message.
Reviews and comments: any product review, photo, or comment you choose to submit.

Information Collected Automatically

When you visit our website, we and our service providers (including Wix) may automatically collect:

IP address and approximate location (city/region/country)
Browser type and version
Device type and operating system
Pages you visit, time spent, and links you click
Referring website (how you got to ours)
Cookies and similar tracking technologies (see Section 7)

This information helps us understand how visitors use the site and improve their experience.

3. How We Use Your Information

We use your information for the following purposes:

To fulfill your orders — process payment, prepare and ship your products, send order confirmations and shipping updates.
To communicate with you — respond to questions, handle returns or issues, and follow up on orders.
To send marketing emails — only if you have opted in to our newsletter. You can unsubscribe at any time using the link at the bottom of any marketing email.
To improve our website and products — analyzing site traffic and customer feedback helps us make our shop better.
To prevent fraud and abuse — protecting our customers, our business, and our website.
To comply with legal obligations — including tax reporting, business records, and lawful requests from authorities.

We do not sell or rent your personal information to third parties. Ever.

4. How We Share Your Information

Your information is shared only with the parties needed to operate our business:

Wix.com Ltd. — our website host and platform provider. Wix processes order data, hosts our site, and provides analytics. Wix's privacy practices are described at www.wix.com/about/privacy.
Payment processors (e.g., Wix Payments, Stripe, PayPal) — to securely process your payment. They handle your payment details under their own privacy policies.
Shipping carriers (USPS) — to deliver your order. We share your name and shipping address only.
Email service providers — if we use a service to send newsletters (e.g., Wix Email Marketing), they process subscriber emails on our behalf.
Legal authorities — if required by law, court order, or to protect our rights, safety, or property, or that of others.
Business successors — if The Chatty Goat LLC is ever sold, merged, or transferred, customer information may be transferred as part of that transaction.

We do not authorize any of these parties to use your information for their own marketing purposes.

5. Your Choices and Rights

You have the right to:

Access — request a copy of the personal information we hold about you.
Correct — ask us to fix inaccurate information.
Delete — ask us to delete your information, subject to legal retention requirements (we may need to keep order records for tax purposes, for example).
Unsubscribe — opt out of marketing emails at any time using the unsubscribe link, or by emailing us.
Restrict or object — ask us to limit how we use your information.

To make any of these requests, email us at thechattygoat@gmail.com. We will respond within a reasonable timeframe.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete it, and the right not to be discriminated against for exercising your rights. We do not sell personal information.

European Residents (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have rights under the GDPR including access, rectification, erasure, restriction, portability, and objection. The legal basis for our processing is typically (a) the performance of a contract (your order), (b) your consent (newsletter), or (c) our legitimate interests in operating our business.

Note: We currently do not ship to International addresses.

6. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at thechattygoat@gmail.com and we will delete it promptly.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use it.

Types of cookies we and Wix use:

Essential cookies — required for the website to function (e.g., shopping cart, login).
Functional cookies — remember your preferences (e.g., language, region).
Analytics cookies — help us understand site traffic and improve performance (e.g., Wix Analytics, Google Analytics if enabled).
Marketing cookies — may be used to measure the effectiveness of marketing communications (only with consent where required).

Your cookie choices:

You can disable cookies through your browser settings. Note that disabling essential cookies may break parts of the site (like checkout).
If you are visiting from a region that requires a cookie banner (e.g., the EU), you can manage your preferences there.

For more details on Wix's cookie practices, visit www.wix.com/about/privacy.

8. Data Security

We take reasonable steps to protect your information, including:

Hosting our site on Wix, which uses SSL encryption (HTTPS) and PCI-DSS compliant payment processing.
Using secure third-party payment processors so we never see or store your full card number.
Limiting access to your information to those involved in fulfilling your order.

That said, no system is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. If a data breach affects your information, we will notify you as required by applicable law.

9. Data Retention

We keep your information only as long as needed:

Order records — retained for at least 7 years for tax and accounting purposes (as required by federal and Michigan state law).
Customer accounts — retained as long as your account is active, or until you ask us to delete it.
Newsletter subscriptions — until you unsubscribe.
Contact form messages — typically retained for up to 2 years for reference, then deleted.

10. Third-Party Links

Our website may include links to other sites (for example, Sawdust Publishing, Substack, social media platforms). We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing any information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. If we make significant changes, we will post a notice on the website and, where appropriate, send an email to subscribers. Continued use of the website after changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your information, please reach out:

The Chatty Goat LLC Email: thechattygoat@gmail.com Mailing Address: P.O. Box [BOX NUMBER], Brooklyn, MI 49230 Website: thechattygoat.com

We're a small family business and we read every email — we'll get back to you as quickly as we can.

Thank you for trusting us with your information and supporting our small homestead. — Morgan & The Chatty Goat herd 🐐